Client can returm the ordered items within 14 days without a reason. This right expires after 14 days from the day You, or the person chosen by You, received the purchased item.

In order to do that, send as an e-mail, or the letter for:

Jelwek Sp. z o.o. 

ul. Poznańska 2c/7

35-084 Rzeszow

You can use special form, but it's not necessary.

To stay within 14 days it is only necessary to send an e-mail or a letter with an information that You want to make a return.

In case of the return Client will receive full refund including shipping costs immediately or no longer than 14 days from the Clients decission of return. The refund will be made using the same way of payment as used during purchase of the item or in a choosen way. In any case client won't be charge any costs beceause of that fact. 

Please send us back returned items immediately, or no longer than in 14 days from the day You informed us about the return.

Returns address:

Jelwek Sp. z o.o. 

ul. Poznańska 2c/7

35-084 Rzeszow

To donwload the form, click the link on the bottom of this page.

When receiving the package purchased on our shop, please check, with the presence of the courier, if it's not damaged. If so, make a damage report or do not pick up the package. If You notice the damage after You pick up the package, please contact us. All the contact data can be found on the contact page. 

http://jelwek.pl/upload/jelwek_odstapienie_od_umowy.pdf